# FAQ
Source: https://docs.beepscan.com/faq

Answers to common questions about BEEP's features, pricing, and support to help you get started or troubleshoot.

### What are the benefits of BEEP Premium?

BEEP Premium offers unlimited product tracking, so you can add and manage as many products and categories as your team needs! It also includes an ad-free experience to expiration date tracking, and priority access to our support team.

<img alt="BEEP Premium" />

### Can I use BEEP on my computer or desktop?

BEEP is currently available only as a mobile app, so it's not supported on desktop or laptop computers. You can download BEEP on [Google Play](https://play.google.com/store/apps/details?id=com.bgpworks.beep\&hl=en\&gl=US) or the [Apple App Store](https://apps.apple.com/us/app/beep-expiry-date-tracking/id1242739153).

### Can I track product quantities in BEEP?

BEEP does not have a built-in feature for quantity tracking. As a workaround, we recommend adding quantity details in the memo when registering a product.

If you need precise inventory tracking with real-time updates, check out our sister app, [**BoxHero**](https://www.boxhero.io/en/).

<img alt="BoxHero" />

**Download BoxHero** on Google Play or the Apple App Store:

* **Android**: [Download on Google Play](http://play.google.com/store/apps/details?id=com.bgpworks.boxhero)
* **iOS**: [Download on the App Store](http://itunes.apple.com/app/id1325512157)

### Is the expiry date automatically added when I scan a barcode?

No, expiration dates are not automatically inserted when scanning a barcode. Barcodes do not contain expiration date information, so you will need to enter it manually.

<img alt="Add barcode" />

### Can I create reports from my data in BEEP?

While BEEP doesn't offer automated product expiration reports, you can easily export your data to Excel for further reporting and analysis.

### How do I export my data?

You can export your product data as an Excel file. Simply go to **`Settings`** > **`Help & Support`** > **`Export to Excel`** to download your data from BEEP.

<img alt="Export data" />

### I accidentally deleted a product. How do I restore it?

If you accidentally deleted a product, you can restore it by going to **`Settings`** > **`Team Settings`** > **`Recently Deleted`**. Use the search bar to find a specific product if needed. You can also see who deleted the product and when it was deleted.

<img alt="Deleted data" />

### Can I change how I enter expiration dates?

Yes! To update your expiration date input method, go to **`Settings`** > **`Preferences`** > **`Data Input Method`**.

You can choose your preferred entry format:

* **Text**: Manually enter the date in **YYYY-MM-DD** format.
* **Calendar**: Select a date from a calendar picker.
* **Spinner**: Scroll to choose a date.

<img alt="Input method" />

### How do I change my language?

BEEP automatically uses the language set on your device. To change the app language, update your device's language settings:

* **Android**: **`Settings`** > **`General Management`** > **`App Languages`**.
* **iOS**: **`Settings`** > **`General`** > **`Language & Region`** > **`Preferred Languages`**.

### How do I cancel my BEEP subscription?

For Google Play (Android)

* **`Google Play Store`** > Tap the **`profile icon`** (top right corner) > **`Payments & subscriptions`** > **`Subscriptions`** > Select **`BEEP`** > **`Cancel subscription`**.

For Apple App Store (iPhone/iPad)

* **`Settings`** > Tap your **`name`** at the top > **`Subscriptions`** > Select **`BEEP`** from the list > **`Cancel Subscription`**.

After canceling, you can still use BEEP until the subscription period ends.

<Warning>
  **Please Note**: Deleting or uninstalling the app alone *does not* cancel the subscription.
</Warning>

### How do I delete my team?

To delete your BEEP team, follow these steps:

1. Go to **`Settings`** > **`Team Settings`** > **`Members`**.
2. Tap the **vertical ellipsis (⋮)** next to each member and select "*Remove from team*".
3. Remove all team members, including yourself.

<img alt="Delete team" />

### How do I delete my account?

To delete your BEEP account permanently:

1. Go to **`Settings`**.
2. Tap the **vertical ellipsis (⋮)** in the top right corner.
3. Select "*Delete Account*" and confirm.

<img alt="Delete account" />

<Warning>
  **Note:** This action is irreversible.
  All data will be permanently deleted, but you can create a new account anytime.
</Warning>

### Can I use other payment methods?

BEEP accepts in-app payments through the **iOS App Store** and **Google Play**.

For *annual* subscriptions, we can provide a separate payment link via **Stripe** (or other available methods). If you have any questions or need assistance, please contact us at [support@beepscan.com](mailto:support@beepscan.com).

### How can I get a receipt or invoice for my payment?

If you made a purchase within the app, you can retrieve your receipt or invoice through your platform's purchase history:

* **Apple Support:** [View your purchase history](https://support.apple.com/en-us/118212)
* **Google Play:** [Review your order history](https://support.google.com/googleplay/answer/2850369?hl=en)

### Why am I not receiving notifications?

If you are not receiving expiration alerts from BEEP, please make sure that:

1. **Notifications are enabled** for BEEP in your device settings.
2. Your **app is updated** to the latest version.
3. You are **logged into the correct account** associated with your BEEP team.

<img alt="Alert settings" />

### Help! The app isn't working.

If you're having trouble with BEEP, please try the following:

1. **Notification Settings**: Make sure notifications are enabled in *both* the BEEP app and your device settings.
2. **App Version**: Check if you're using the latest version of the BEEP app. If not, update it and see if that fixes the issue.
3. **Internet Connection**: A poor or unstable internet connection can affect notifications.
4. **Other Changes**: Let us know if you've recently changed your device settings or account, as these might be affecting notifications.

If everything seems fine but the issue persists, please share details about the specific products or expiration dates you're having trouble with. A **screenshot** or **screen recording** will help us resolve the issue faster.

### Can't find the answer you're looking for?

If you can't find your questions here, you can direct them to [support@beepscan.com](mailto:support@beepscan.com).

To help us better assist you, please include as much information as possible when reaching out. Be sure to provide your **Team Name** and **Team ID** (found in **`Settings`**, displayed as a number followed by a hashtag **#**).

<img alt="Team ID" />


# Getting Started
Source: https://docs.beepscan.com/getting-started

Learn how to get started with BEEP for effective expiration tracking. Our step-by-step guide covers app download, login options, adding products, managing categories, setting notifications, and more.

## Download the App

BEEP is available on both iOS and Android:

* **iOS**: [Download from App Store](http://itunes.apple.com/app/1242739153)
* **Android**: [Download from Google Play](http://play.google.com/store/apps/details?id=com.bgpworks.beep)

<img alt="Download BEEP" />

## Login

Sign-up is not required. You can log in using any of the following options:

* Facebook
* Google
* KakaoTalk
* Apple *(on iOS devices)*

<img alt="Login" />

## Manage Products with BEEP

<img alt="Manage Products" />

### Add Products

To add a product, scan its barcode using your smartphone camera. The app will automatically capture the product's image and name. Alternatively, you can enter the barcode number manually or add the product by uploading its image.

* **Scan Barcode**: Point your smartphone camera at the barcode to **`Scan Barcode`**. When the scan is successful, the product details will be auto-filled in BEEP.
* **Enter Barcode Manually**: If the barcode isn't recognized, select **`Enter Manually`** and type in the barcode number.
* **Add Without a Barcode**: If your product doesn't have a barcode, select **`No Barcode`** and take a photo of the product.

<img alt="Barcode scanning" />

### Product Details

Once the product is added, enter the expiration date. If the product name or image isn't available, you can add them manually.

Categorize the product and include any notes in the memo field if needed.

* **Add product name and image** (if not auto-filled)
* **Select a category**
* **Enter the expiration date**
* **Add any relevant notes/memos** (optional)

<img alt="Add product details" />

You can **update** your product details anytime or **delete** the product if needed.

<img alt="Update or delete product" />

***

## Settings

### Team Settings

When you sign up for BEEP, a default team is created for you. A "*team*" is a shared workspace where you and your members can track product expiration dates together. The default team name will be randomly assigned (*e.g., "Courageous Lion"*), but we recommend renaming it to better identify and differentiate your stores.

#### How to Access Team Settings

Go to **`Main Menu (≡)`** > **`Settings`** > **`Team Settings`**.

* **Team Name**
* **Time Zone**
* **Categories**: The total number of categories in your team for organizing products.
* **Members**: The number of members currently in your team.
* **Recently Deleted**: View products that were recently deleted from your team. You can see details of who deleted the item and when it was deleted. Deleted products can also be restored at any time if needed.

<img alt="Team settings" />

### Category Settings

Within your team, you can create and manage categories to organize your products. The default category is "*Uncategorized*," but you can add and edit categories to keep everything structured.

#### How to Access Category Settings

* Go to **`Main Menu (≡)`** > **`Categories`**.

*OR*

* Go to **`Settings`** > **`Team Settings`** > **`Categories`**.

<img alt="Category settings" />

#### Managing Categories

* **Add Category:** Tap the "*Add*" button (top right) and enter a name.
* **Edit Category:** Drag to reorder or select a category to rename or update the notification date.
* **Delete Category:** Tap a category to delete it.

<img alt="Managing categories" />

### Account Settings

Your profile (name and picture) will automatically pull from your login account. You can modify these details if needed.

#### How to Access Account Settings

Go to **`Main Menu (≡)`** > **`Settings`** > **`Account Settings`**.

* **User Name**
* **Notifications:** Enable or disable expiration alerts for your account.

<img alt="Account settings" />

### Notification Settings

Manage your notification preferences for expiration alerts and set the times you want to receive them.

#### How to Access Notification Settings

Go to **`Main Menu (≡)`** > **`Settings`** > **`Account Settings`** > **`Notifications`**.

* **Notifications:** Enable or disable expiration alerts using the *\[on/off toggle]*.
* **Notification Time:** Select the times (e.g., 9 AM, 6 PM) you'd like to receive expiration alerts. These times will be based on your team's time zone.

<img alt="Notification settings" />

### Category Notification Settings

You can customize your notification dates for expiration alerts up to 365 days in advance, and set specific notifications by *category*.

#### How to Access Category Notification Settings

* Go to **`Main Menu (≡)`** > **`Categories`**.

*OR*

* Go to **`Settings`** > **`Team Settings`** > **`Categories`**.

#### How to Update Category Notifications

1. Tap the category you want to adjust.
2. In the pop-up, tap "*Edit notification date*".
3. On the next screen (**Category Notification Settings**), select your preferred expiration alert settings for that category.

For example:

* 1 day before expiration
* 1 week before expiration
* 30 days before expiration
* Custom date

<img alt="Update category notifications" />

### Member Settings

Manage your team's members and roles, and invite new team members to collaborate on BEEP.

#### How to Access Member Settings

Go to **`Main Menu (≡)`** > **`Settings`** > **`Members`** > **`Member Settings`**.

* Invite Team Members
* Manage Member Roles

<img alt="Member settings" />

#### Invite Team Members

1. Tap the "*Invite*" button (top right).
2. Choose one of the following methods to invite team members:
   1. **Share an invite link** via email, text, or messaging apps.
   2. **Select contacts** directly from your contacts list.

<img alt="Invite team members" />

#### Manage Member Roles

The first member of the team is automatically assigned as the **Administrator**. You can assign the following roles:

* **Admin**: Can manage team settings, invite or remove members, and configure key features such as expiration alerts and notification settings. They have full access to modify product details and categories.
* **Member**: Can add, edit, and manage products and categories based on the team's access settings. Members can update product details and track expiration dates, but they do not have full administrative control.
* **Limited Member**: Can add product details and receive expiration alerts but cannot modify or delete them. This role also does not have access to manage categories and team settings.

<img alt="Manage member roles" />

<Info>
  You can update a user's role at any time to adjust their permissions.
</Info>


# BEEP
Source: https://docs.beepscan.com/index

Expiration Date Tracking Made Easy

<img alt="BEEP" />

BEEP is a mobile app that helps you manage product expiration dates. You'll receive notifications when products are close to expiring. Use it at convenience stores, supermarkets, restaurants, or anywhere else to keep track of your products.

***

## Key Features

### Product Registration

Scan a product's barcode, and BEEP automatically pulls in the product name and image. Enter the expiration date, and the information is saved for future use.

### Team Collaboration

Invite others to join your team and manage expiration dates together. Work together as a team and share product tracking responsibilities.

### Expiration Alerts

BEEP sends you push notifications when a product is nearing its expiration date. You can customize your alert settings to fit your needs.

### Categories

Organize your products into categories and set different notification dates for each. Customize alerts for specific categories to create a tracking system that works for you.

### Quick Search

Find your product in seconds: Scan barcodes to locate products and check expiration dates.

### Data Security

Your information stays safe with BEEP. Data is stored securely on our servers, and you can reinstall the app without losing any information.

<Tip>
  If you have any questions, please contact us at [**support@beepscan.com**](mailto:support@beepscan.com).
</Tip>

***

## Get Started

**BEEP** is available on iOS and Android - Get it from the App Store or Google Play today!

* **Android**: [Get it on Google Play](https://play.google.com/store/apps/details?id=com.bgpworks.beep\&hl=en\&gl=US)
* **iOS**: [Get it from the App Store](https://apps.apple.com/us/app/beep-expiry-date-tracking/id1242739153)

<img alt="Download BEEP" />

#### Enjoying BEEP?

Leave us a review and let us know how we're doing! Your feedback helps us improve and provide you with the best experience possible.


# Pricing
Source: https://docs.beepscan.com/pricing

Explore BEEP's pricing plans for effective expiration tracking. Choose from our Free, Premium, or Enterprise plans to suit your team's needs.

### BEEP Pricing Guide

We offer the following plans for BEEP's expiration tracking app:

* Free Plan
* Premium Plan
* Enterprise Plan

***

### Free Plan

BEEP is free to use for teams managing up to **50 products**. It's a great option if you're just starting out and want a simple way to manage expiration dates.

When you need to track more than 50 products, you can upgrade to **BEEP Premium** for unlimited tracking and additional features.

<Info>
  The 50-product limit in BEEP applies to the **entire team**, not per person.
  You can invite as many people as you'd like to join your BEEP team for free.
</Info>

***

### Premium Plan

**BEEP Premium** is a paid subscription plan for teams that need more flexibility. It removes the 50-item cap and includes advanced features designed to support larger teams and growing needs.

#### What You Get

* **Track unlimited products:** Add and manage as many products as your team needs.
* **Manage expiration dates:** Keep track of product expiration dates with your team.
* **No ads**: Enjoy an ad-free experience.
* **Priority support:** Get faster help from our support team.

#### Pricing (per team)

* **1 month:** \$7.99
* **3 months:** $20.99 ($6.99/month)
* **6 months:** $35.99 ($5.99/month)
* **12 months:** $59.99 ($4.99/month)

<Info>
  **Note**: For in-app purchases, prices may vary by location and platform.
</Info>

#### How to Subscribe

Go to **`Main Menu (≡)`** > **`Billing`** > **`Choose a Plan`**.
Complete your payment through the **App Store** or **Google Play**.

<img alt="Subscribe to BEEP Premium" />

***

### Enterprise Plan

BEEP Enterprise is designed for businesses managing **10 or more teams**. It lets you track expiration dates across multiple locations from one central dashboard. To learn more or request an Enterprise Plan, visit [BEEP Enterprise Request](https://boxhero-invt.typeform.com/to/yXIL0YrU).

<img alt="BEEP Enterprise - Admin Dashboard" />

#### How to Set Up Your Enterprise Plan

1. Go to [**BEEP Enterprise Request**](https://boxhero-invt.typeform.com/to/yXIL0YrU) and submit a form.
2. Our support team will get in touch with you to gather **details needed for setup**, like your team name, team number, payment confirmation, and company information.
3. We will then send you an **invoice** to complete your purchase.

#### BEEP Enterprise Authentication

To authenticate your company with **BEEP Enterprise**, follow these steps:

1. Go to **`Settings`** > **`Enterprise Authentication`**.
2. Select your company/organization and enter the provided code.
3. Once authentication is complete, your company logo will be displayed in the app.

This confirms that your enterprise account has been successfully verified.

<img alt="Enterprise authentication" />

***

### Invoice & Payment

If you made a purchase through an in-app payment, you should receive a receipt from **Google Play** or the **iOS App Store**.

To access your purchase history:

* **Apple Users:** [View purchase history and receipts](https://support.apple.com/en-us/118212)
* **Google Users:** [Find and manage Google Play purchases](https://support.google.com/googleplay/answer/2850369?hl=en)

***

## Frequently Asked Questions (FAQ)

### Do all team members need to pay for BEEP Premium?

No, only one person needs to subscribe to BEEP Premium. The entire team will have access to premium features.

### How can I check my purchase history?

You can view your payment details by following this path:
**`Main Menu (≡)`** > **`Settings`** > **`Billing & Payments`** > **`Billing History`**.

<img alt="Purchase history" />

### What happens if I don't renew my BEEP Premium Plan?

If your subscription expires, you won't be able to add more than the free 50 products, but you will still get expiration alerts for your current items. Premium features will return once you renew by making a payment.

### Can I extend my subscription before it expires?

Yes! If you make a new payment before your current subscription ends, the extra time will be added to your subscription.

### What should I do if I paid but still can't add products?

Please contact us at [**support@beepscan.com**](mailto:support@beepscan.com) for assistance.

### How do I update my payment method?

BEEP payments are processed through Google Play or the iOS App Store. Please update the payment method linked to your device.

### What is the refund policy for BEEP Premium?

Refunds follow the policies set by Google Play and the Apple App Store. If you need a refund:

* **Android Users:** Contact Google Play Support.
* **iPhone Users:** Contact Apple Customer Support.

Alternatively,

* **To request a refund from Apple**: [Apple Refund Request](https://support.apple.com/en-gb/118223)
* **To request a refund from Google**: [Google Refund Request](https://support.google.com/googleplay/answer/15574897)


# Terminology Guide
Source: https://docs.beepscan.com/terminology-guide

The BEEP Terminology Guide provides clear definitions of key terms and features used within BEEP. This resource helps users understand essential concepts for expiration tracking.

### A

***

**Admin**

An *Admin* is a user with the highest level of control in a BEEP team. Admins can manage team settings, invite or remove members, and configure key features such as expiration alerts and notification settings. They have full access to modify product details and categories.

### B

***

**Barcode**

A *Barcode* is a machine-readable code used to quickly scan and identify products. In BEEP, users have multiple options for barcode entry: they can scan a barcode using their smartphone camera, manually enter the barcode number, or add a product without a barcode (if one is not available).

### C

***

**Category**

A *Category* is a classification used to organize products in BEEP. Users can create categories to group similar products so that it's easier to manage and search for products. Users can also set notifications by category in BEEP (e.g., 1 day before expiration, 30 days before expiration, custom date) for more targeted expiration tracking.

### E

***

**Enterprise Plan**

BEEP's *Enterprise Plan* is designed for organizations managing more than 10 teams. It provides a centralized dashboard and allows users to manage products, track expirations, and handle billing for all branches in one place.

**Expiration Alert**

An *Expiration Alert* is a notification sent by BEEP when a product is nearing its expiration date. Users can customize their alert settings (e.g., 9:00 AM and 3:00 PM) to receive notifications and prevent expired inventory.

**Expiration Date**

An *Expiration Date* is the date after which a product is no longer safe or effective to use. BEEP helps users track expiration dates so inventory stays fresh. Users can input expiration dates in three ways: by typing the date manually, selecting a date from a calendar, or using a scroll spinner to pick a date.

### L

***

**Limited Member**

A *Limited Member* is a user with restricted permissions in a BEEP team. Limited Members can add product details and receive expiration alerts but cannot modify or delete them. This role also does not have access to manage categories and team settings.

### M

***

**Member**

A *Member* is a standard user in a BEEP team with permissions to add, edit, and manage products and categories based on the team's access settings. Members can update product details and track expiration dates, but they do not have full administrative control.

### N

***

**Notifications**

*Notifications* are alerts sent by BEEP to inform users of upcoming expiration dates. Users can configure their notification settings to receive expiration alerts.

### P

***

**Premium Plan**

BEEP's *Premium Plan* allows users to manage unlimited products and categories. It offers flexible pricing options, including monthly, 3-month, 6-month, and annual subscriptions.

**Product**

A *Product* is an individual item tracked in BEEP with details such as name, barcode, category, and expiration date. Users can add products manually or by scanning barcodes and update product information at any time.

### S

***

**Settings**

*Settings* is the section in BEEP where users can customize team preferences, expiration alerts, billing, and other app configurations.

### T

***

**Team**

A *Team* in BEEP consists of multiple users collaborating on product expiration tracking. Teams can have *Admins*, *Members*, and *Limited Members* with different levels of access and permissions. In BEEP, users can create multiple teams and switch between them as needed. Pricing is based on a per-team basis, so each team requires its own subscription to the Premium Plan for unlimited product tracking.